![]() ![]() Choose System Preferences, then Security & Privacy. Start by clicking the Apple icon in the top-left. Finally, locate your VPN app and click Add. On the next screen, click Change settings and then Allow another app. Now, select Allow an app or feature through Windows Defender Firewall in the list on the left. The process is different for each operating system here are the steps for Windows and MacOS:Ĭlick the Windows icon in the bottom-left of the screen and type “Windows Defender Firewall” (without quotes). Now, we’ll add your VPN to a list of exceptions to make sure it isn’t blocked by your firewall. If not, change your connection protocol to Automatic (if this option isn’t available, select either TCP or UDP). If it has a Restore Defaults button, click it. Here’s what to do in this case:įirst, check the VPN’s settings page. On the other hand, if you can’t use any servers or if your connection drops frequently, the problem is more likely to be with your network settings. If you can connect to one of your VPN’s other servers, this is likely what has happened. Sometimes, servers go down for maintenance and the VPN app doesn’t update in time, giving you the option to connect to a server that’s actually inaccessible. If your connection is fine, the next step is to try using a different VPN server. If you can’t connect to the VPN at all, the first thing to do is check you have an internet connection this sounds obvious but it’s often overlooked. Problem 1: I can’t connect or stay connected to the VPN Below, we’ll address some of the most common VPN problems and let you know how to fix them, in plain English, with as little jargon as possible. VPNs make it incredibly simple to stay safe online, and their ability to bypass regional restrictions means you can access your favorite services from anywhere in the world.ĭespite being simple to set up, VPNs often do a poor job of letting the user know when or why there’s a problem. ![]()
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